If your smart meter display is working, the isolation switch is on and all the fuses are on, but your whole home is still without power, call us on 0330 303 5063, or use online chat, and well look into whats happened. A simple lifestyle change, new appliances or an extra person living in your home could also increase your energy usage. Press the right arrow key 10 times until you reach WattH. You can use our smart meter help form to give us details on how your meter isnt working. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here. Itll need to be arranged separately. Then when were ready, well get in touch. These meters have a digital display screen. If you do not see this icon, you should contact E.ON to find out what to do next. Yes, if your account has moved over from npower and you already have a prepayment meter, well carry on supplying your energy. Well send you an email every month to remind you to send us a meter reading, but if we dont receive a reading for a long time - and we mean a very long time - we'll send a meter reader to take one. Some E.ON customers with smart meters have complained about receiving estimated bills, as reflected in Trustpilot. If your smart electricity meter is on an Economy 7 tariff (where you pay a standard price during the day, and a lower rate for 7 hours overnight), press 6 and then press it 3 more times until you can see IMP R01. The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason. E.ON often receives similar questions regarding its smart meters. This message can be a sign of connectivity issues between your In-Home Display (IHD) and smart meter. Smart electricity meter with a communication hub for dual fuel (electricity + gas) and single fuel (electricity) domestic customers, in both credit and PAYG modes; Metering for small commercial premises including credit and PAYG modes; Import and export metering for local generation; jw. There'll come a time when the appliance is using far more than it should and replacement should be considered. If the WAN light is flashing, that means its connected to the network and should be sending readings back to OVO. At the outlet, you will get a receipt on which you will get 20-60 digits (depending upon the meter make) vend code. If theres a need to move your existing meter(s), unfortunately we wont be able to do this. If you think you are using more energy that you should be on your Smart Pay As You Go meter, you can switch your In Home Display to a weekly or monthly usage view so you can track how much energy youre using per week or month.