There you will see your canceled event credit along with a link to request a refund instead. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. All Rights Reserved. I had a fraudulent charge on my credit card account from Match.com. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. It is now November - this is ridiculous. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Listings for companies similar to StubHub: Customer service is awful. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Sign in, or if youre new to StubHub, sign up for free. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Your refund will be processed to the payment method used at the original time of purchase. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Marrali just wants her money back, and she's not the only one. Having difficulty navigating this. How do we request the refund? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Buy sports, concert and theatre tickets on StubHub! A few days later I'm only paid out for 1 set of tickets. We'll do our best to get back to you in the next 24 hours. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. All rights reserved. StubHub changed its refund policy about a month ago. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. What do you mean Dming the moderators? 1.866.788.2482. StubHub.com | Better Business Bureau Profile Lets dive into it right away.

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