A Publix Customer Service Staff typically has a wide range of responsibilities, which can include: The salary for a customer service staff at Publix is determined by a variety of factors, such as the employees experience, qualifications, and performance. May require 0-1 year of general work experience. The job description of the customer service leader is to motivate, coach, inspire, train and direct the customer service team on the best ways and approach to relate to customers as they attend to their needs. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Customer Care Specialists generate responses to inquiries and comments received from Publix customers. Previous customer service experience is preferred, but not required. For urgent matters, please call 800-242-1227 during business hours. The estimated total pay for a Customer Service Manager at Publix is $65,903 per year. This includes greeting customers, answering questions, helping customers find items, and providing assistance with purchases. Select Publix Customer Service Representative Interview Questions Updated Nov 28, 2022 Find Interviews To filter interviews, Sign In or Register. Customer Service Managers are responsible for overseeing teams of Customer Service Representatives. Customer Service Manager Job Description | Indeed Customer service managers are responsible for how a company looks to the general public. In my last job, I had a customer who was upset because her order wasnt correct. Effectively communicated with team members to maintain clearly defined expectations. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Radius Social media also provides a platform for Publix Customer Service to showcase their products and services, as well as engage in conversations with customers. Some related job titles areCustomer Service and Sales Manager salaries with median pay of $61,710,Department Manager - Customer Service salaries with median pay of $49,168. You may also work with colleagues to resolve customer issues, so conflict management skills can help you work with others to find solutions. Include plenty of experience. The more experience you have in a typical customer service capacity, the more qualifications you can display to be a customer service manager.

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