You're expected to act responsibly on information provided by Uber Eats users related to food allergies, intolerances, or other dietary restrictions and reject order requests you can't fulfill. The app will send another driver with the right food to the correct location. Customer damage complaints (e.g., tampered packaging, spilled liquids). Did you eat it? Please check your final receipt to see if the missing item (s) were already taken off. They will get a replacement order to you ASAP unless you decide to get refunded instead. Delight customers with same-day delivery powered by Uber. People may receive compensation for some links to products and services on this website. Write the 5-digit order number on the bag for easy identification. Editor, Marcus Herbert. "Its either you give me the wings and the remainder of the order, or you give me the $17.22. To make it easy for you and your team to stay up to date on this information, we include order error adjustment details in multiple places. Include your address and the address of where the food was delivered. Depending on the timing and logistics, Uber Eats may let you know about the replacement order or ping another driver who is closer to the pick-up location at that time. Get contactless delivery for restaurant takeout, groceries, and more! One phone call could get the food to the person who ordered and paid for it in the. Then you will be asked for the delivery address details you want the food to be delivered to. These are the customer refund costs that are deducted from partner payouts to cover order errors: We resolve customer errors fairly and on your behalf, sometimes issuing Uber credits or providing refunds. We require photos to be submitted in many cases as evidence before making a refund decision. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. + Other Common Faqs. Weve gathered some best practices from merchants on how to minimize the errors that could potentially lead to customer refunds and adjustments.

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