Therefore, waiting 1 business day (or 2 if youre patient) is usually enough for the package to get delivered without any extra steps needing to be done. Select your reason for closing the request from the dropdown, and add details if you want to. Item not received issues - eBay if (document.referrer) document.write ("&referer=" + escape(document.referrer)); document.write ("?zoneid=4"); If eBay closes the case in your favor, the case will be closed immediately and you wont need to do anything else. Just let your customer know that you're monitoring the status and it still appears in transit and it's too early to consider it lost. And, I would NOT refund yet. You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Once a request is opened, you have 3 business days to resolve the issue. In total, no one took responsibility for the "final delivery", and nor the seller, nor USPS helped me by email. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. There was a problem fetching the translation. eBay measures how well sellers get their packages into the hands of customers. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? Trying to figure out exactly how long its going to take for authorized agents to deliver your package into your hands is next to impossible, again because there are so many different kinds of authorized agents out there. It is only a 20.00 item. The only exception to this is packages that are delivered to certain business addresses. Enter the tracking number, or if you dont have it, the date you shipped the item. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana.